Terms and Conditions for purchases.

1.0 Warranty Period
1.1 All products purchased from this web site are covered by a 12 month manufacturer's warranty, in relation to defective materials or workmanship from the date that they are delivered to you, under which your products may be repaired or replaced free of charge by the manufacturer.

1.2 In the unlikely event that you experience a fault or defect with the products as a result of defective materials or workmanship, please contact the service centre nearest to you as specified in the manufacturer's literature accompanying the products.

2.0 Ordering
2.1 The information displayed on this web site, including prices, does not constitute an offer to contract or enter into an agreement.

2.2 When you send an order by means of the On-line store or through E-mail for products and/or services your order shall constitute an offer for the products and/or services selected.

2.3 We shall not be obliged to accept your order. If we do, your order may be accepted by us by means of an e-mail confirming the order sent to the e-mail address supplied with the order.

2.4 We reserve the right to decline any order for any reason, prior to the order being shipped.

2.5 A contract or agreement for the products and/or services selected shall only be formed once our confirmation message is correctly sent to the address of your electronic mailbox on your Internet access provider's server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

2.7 No orders shall be accepted if received from persons under the age of 18.

3.0 Price and Payment
3.1 While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot guarantee that they are. We do, however, update this web site as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the products and/or services you have selected, as those may have changed since you last visited this web site.

3.2 All products and/or services displayed on this web site are subject to availability. We will advise you if a product or service is unavailable.

3.3 All prices are subject to change at any time up to the time the order is shipped. If a price is corrected due to exceptional circumstances, we will inform you as soon as possible and provide you with the option of either cancelling the order or to continue with the order at the corrected price.

3.4 All prices marker “inc VAT” are inclusive of VAT (but do not include delivery charges). For orders to be shipped outside of the European Union, VAT will not be charged. In such cases, prices marked “exc VAT” apply. Duties may, however, be incurred at the destination country. You will be responsible for paying any such duties according to the local laws and regulations of the destination country.

3.5 For all orders , Telcomsat Limited will accept payment by way of payment Money Gram / Wester Union,as well as payment by bank transfer. For all orders outside of the UK, for countries that Telcomsat Limited ship to, payment by way of bank transfer or Western Union will be accepted.

3.6 In all cases Telcomsat Limited requires receipt of cleared payment, in Pounds Sterling, American USD prior to arranging delivery of the goods to you.

3.7 The price of any product is the price quoted on our web site at the time of your order.

3.8 Telcomsat Limited reserves the right, giving notice to you anytime before delivery, to increase the price of the products to reflect an increase in the costs to mPhone Limited which is due to any factor beyond the control of Telcomsat Limited, any change in delivery dates, quantities or specifications for the products which is requested by you, or any delay caused by any instructions by you or the failure by you to give mPhone Limited adequate information or instructions.

4.0 Delivery
4.1 Delivery of the products will be made by Telcomsat Limited by the following methods:
     
4.1.1
 for orders within the mainland UK, by next day registered or recorded post or courier; or
4.1.2
 for international orders, by FedEx Courier Service or equivalent;
       
4.2 Any dates quoted for delivery of the products are approximate only, however, we will ensure that all goods are delivered within 30 days of acceptance of your order. If goods cannot be delivered within 30 days we will tell you and agree with you when the goods will be delivered.

4.3 All costs associated with the delivery as quoted by us are to be paid by you with the price of the goods.

4.4 If Telcomsat Limited fails to deliver the products for any reason other than any cause beyond our reasonable control or your fault, and Telcomsat Limited is accordingly liable to you, Telcomsat Limited's liability shall be limited to the excess (if any) of the cost to you of similar goods to replace those not delivered over the price of the products.

5.0 Risk
5.1 Risk of damage to or loss of the products shall pass to you at the time of delivery or, if you wrongfully fail to take delivery of the products, the time when Telcomsat Limited has tended delivery of the products.

6.0 Returns, Complaints and Disputes
6.1 Replacement policy (14 day). If goods sold by Telcomsat Limited are found to be faulty "out of the box" or develop a fault in the first few days, you may return them to mPhone Limited and we will send you free replacement provided that mPhone Limited have verified the fault, the goods reach mPhone Limited strictly within 14 calendar days from invoice date, the date the goods were originally shipped out to you. The following needs to be included:

The goods in their original packaging with all accessories and documentation;
The completed returns form; and
A copy of the original invoice.
6.2 Cancellation (7 day). If for any reason, you have decided to change your mind and did not like the goods we sent you, then you have the right to give us a notice of cancellation strictly within 7 calendar days from invoice date, the date the goods were originally shipped out to you. If you wish to cancel the contract, the following provisions apply:

Any such notice of cancellation must be given to us at the address set out above or by e-mail to: telcomsat@excite.co.uk

If you cancel the contract we will refund you the sum paid by you within 30 days.
If you cancel the contract you must return the goods to us.
the goods must reach telcomsat within 14 days of shipping the items out to you.
the packaging and all contents must remain in their brand new condition. Proper packaging will have to be used in returning the goods
if the goods contain software that has been opened or if the protective packaging of a handset or accessory have been removed, then a 25% re-stocking fee will be applied.
it will not be possible to refund any shipping charges.
6.3 Complaints. If you have a complaint about our service, please let us know in writing.  All complaints will be acknowledged within five working days.  We will seek to resolve all complaints within 14 days and will keep you advised as to what is happening throughout the resolution process.

7.0 Definitions
7.1 In these conditions:-
 
     
7.1.1
 "you" means the person whose order to purchase goods or services is accepted by us;
 
7.1.2
 "we" or "us" means telcomsat Limited;
 
7.1.3
 "Product/Goods or Services" means the products or services which we agree to supply in accordance with these conditions;
 
7.1.4
 "Conditions" means the Standard Terms and Conditions of sale set out in this document and (unless the context otherwise requires) includes, any special terms and conditions agreed in writing between you and us.